All BHTA members have agreed:
- To protect pre-payments or deposits paid by consumers in the event that a BHTA member is unable to meet a promise to deliver goods or services,
- Not to use high-pressure selling techniques, and encourage a carer or advisor to be present during home visits,
- Where cancellation rights apply or are offered, to issue a 'cancellation card' with all contracts, making it easier for customers to cancel within the cooling off period, and
- To ensure that consumers have access to a free independent redress scheme if things go wrong.
- The BHTA has also ensured that independent disciplinary procedures are in place to deal with non-compliant members, including warnings and ultimately termination of membership.
- Consumers wanting to use a BHTA member can now look for the OFT Approved Code logo on company advertising and literature.
John Fingleton, OFT Chief Executive, said: "BHTA members provide important equipment and services to people with special physical needs. The BHTA code should provide extra protection which is especially important for vulnerable consumers. BHTA is the first trade association within the health sector to gain OFT code approval, and I congratulate them on their work to improve standards for consumers."
Ray Hodgkinson, Director General of BHTA, said: "Gaining the OFT Code approval is a testament to the professional standards of our membership. We are aware that the onus is upon every single one of us to maintain high standards and ensure that the special responsibility we have is carried out."
Lee Succoia, Service Director of Chanter Biomed Limited: "We are pleased to be approved by the BHTA and work under the codes of practices issued by both them and the Office of Fair Trading. Our commitment to complete customer satisfaction can only be enhanced by being a member of such a prestigious organisation.
