The Directors, management and personnel of Chanter Bio-Med Ltd. are committed to provide a high quality service in the area of Quality management, by continuously improving client service, human resource management and company operations.
Total customer satisfaction, the company's primary objective, is achieved by recognizing, understanding and evaluating customer needs and trying to exceed them.
Executive management is committed to efficient operation and continual improvement of our performance and the quality management system. To this end quality objectives are set and measured to facilitate effective and efficient review.
Development and training of employees is a top priority.
Human Resource Management is based on the principles of high quality training and close supervision, excellent communication skills for all personnel and high personnel satisfaction.
The management will provide adequate resources and training needed to continually improve the effectiveness of the Quality Management system
Top Management will take into consideration the views of interested parties and the effect the companies activities have upon the environment
In fulfilling the above Quality Policy top management recognizes the importance of its suppliers and will work with them to improve the quality of their services
The success of this policy is monitored, controlled and improved through elements of the Quality System such as internal audits, management reviews, corrective / preventive actions and training.
Each employee will be made aware of the importance and contents of this quality policy and be encouraged to contribute to the success of the quality management system.
The above goals are achieved through the effective implementation of a quality management system based on the requirements of ISO 9001: 2008. The Company's commitment in meeting, and exceeding, these requirements secure a prosperous future and set a unique standard for others to follow.
John Hayton, Managing Director
